Welcome to Enchanted by Undine ✨ Thank you for supporting my small business! Please review the store policies below before placing an order.
Processing & Shipping
- Orders are processed within 2–4 business days.
- Shipping times vary by location; you’ll receive tracking information once your order is sent.
- I am not responsible for delays caused by postal carriers, customs, or incorrect addresses entered at checkout.
Returns & Exchanges
- All sales are final. For hygiene and safety reasons, jewelry, fragrances, soaps, & body oils cannot be returned or exchanged.
- If an item arrives damaged or incorrect, please contact me within 5 days of delivery with photos, and I’ll be happy to help.
- Enchanted by Undine offers handcrafted spelled oils, fragrances, soaps, & enchanted jewelry created for spiritual, personal, & entertainment purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any illness or medical condition. Results may vary, as each individual’s energy, intentions, & experiences are unique. Any interpretations or experiences are personal & subjective.
Refunds
Refunds (if approved) will be processed back to your original payment method.
Refunds are only issued if an item is proven defective or damaged during shipping.
Body Oils Safety
- Test body oils/fragrances/soaps on a small patch of skin before full use. Discontinue use if irritation occurs.
Custom Orders
- Custom requests may be accepted depending on availability.
- Full payment is required upfront for custom work.
Contact
If you have any questions about your order, please reach out via the Contact Page or email me at: [undinegems@gmail.com].
Thank you for choosing Enchanted by Undine 🌹